Questions › Customer service and support
By role · 8 questions
Customer service and support
Behavioral questions from service and support loops: angry customers, tough policies, busy queues and the fixes you made stick.
- 01Difficult customersTell me about the angriest customer you handled. How did it end?
- 02Saying no wellDescribe a time you could not give a customer what they asked for.
- 03JudgmentTell me about a time you went off script to solve a problem.
- 04Pressure and volumeDescribe a busy period when the queue got away from you.
- 05Fixing the causeTell me about a problem you saw repeating across customers. What did you do about it?
- 06Clear explanationDescribe a time you had to explain something complicated to a customer who was not technical.
- 07Owning mistakesTell me about a mistake you made with a customer. What happened next?
- 08RecoveryDescribe a time you turned an unhappy customer into a loyal one.